Customer Care Technician

About the Opportunity

Haystack Recruitment is partnering with a respected real estate development and construction group to hire a Customer Care Technician. This role is ideal for someone who takes pride in craftsmanship, communicates well with homeowners, and enjoys a mix of hands‑on repair work and customer interaction. You’ll be the primary onsite representative supporting homeowners before and after occupancy, ensuring a smooth, professional, and positive experience.

Key Responsibilities

• Perform minor repairs and maintenance, including drywall patching, painting, caulking, basic plumbing, flooring touch-ups, and light carpentry.
• Complete pre‑occupancy and post‑occupancy walkthroughs with homeowners, including key handovers.
• Respond to homeowner service requests and resolve deficiencies promptly and professionally.
• Document all work performed and provide daily written updates to the Customer Care Supervisor.
• Coordinate with trades and subcontractors for specialized warranty or repair work.
• Conduct inspections to identify issues early and support proactive maintenance.
• Prepare suites for occupancy by addressing deficiencies and ensuring quality standards are met.
• Manage first‑year warranty items, including assessments and remediation.
• Maintain accurate service tickets within the internal ticketing system.
• Keep the Customer Care vehicle clean, organized, and properly stocked.
• Support the broader Customer Care Team as needed and perform additional duties as assigned.

Experience & Requirements

• 1–3 years of experience in construction, residential maintenance, or a related trade.
• Previous experience in construction customer care is an asset.
• Strong hands‑on skills across multiple areas: drywall, painting, caulking, basic plumbing, and general repairs.
• Valid driver’s license required.
• Self‑starter with strong problem‑solving abilities and willingness to ask questions.
• Able to work independently while maintaining strong communication with the Customer Care Team.
• Professional, courteous, and able to build positive relationships with homeowners and contractors.
• Strong written and verbal communication skills.
• Ability to multitask, prioritize, and meet deadlines.
• Proficiency with Microsoft Office; comfort with technology and administrative tasks is an asset.